Warranty & Refund Policy

Goods are digital and delivered instantly. Once revealed (shown in plain text), a good is deemed received, so a refund "for changing your mind" is not possible, except in the cases expressly covered by the warranty.

Each good has a warranty period stated on its product page (in hours from delivery). Within this period the Buyer may submit a warranty replacement request if the delivered good turns out to be invalid.

A good is considered invalid if it does not match the stated format or does not work for reasons not caused by the Buyer.

A warranty request is filed as a support ticket and reviewed by an operator manually — no automatic replacement or refund is issued. If the request is found valid, the invalid good is replaced with an equivalent unit from stock. If replacement is impossible (the good is out of stock), the unit's price is refunded to the Buyer's internal balance.

Every warranty action is recorded in the audit log.

The warranty does not cover suspensions or restrictions caused by the Buyer's actions or by violations of platform rules, password changes made by the Buyer, or requests submitted after the warranty period has expired.

The warranty does not cover the consequences of sharing the good with third parties or disclosing access data to third parties.

Refunds are made to the Buyer's internal balance and may be used for future purchases. Refunded amounts are reflected in the operations ledger.

A warranty request is submitted from the "Orders" section of the account area for the relevant order item, within the warranty period. This opens a support ticket reviewed by an operator; the decision (replacement, refund to balance, or rejection with an explanation) is made manually. You can reach support on Telegram: @nexusmarket_one_support.